Salesforce is creating solutions specifically for SME segment: CEO | Interviews

India is a key growth market for Salesforce and it has recently started a public services division in the country. Arundhati Bhattacharya, CEO and Chairperson of Salesforce India, talks about the public sector services, the role of artificial intelligence (AI) and the small and medium enterprise (SME) segment, in an interview with Ayushman Baruah in Bengaluru. Edited excerpts:

What was the premise for Salesforce recently launching public sector services in India?
 

In most jurisdictions, the public sector has a particular process of doing things, and you need to be attuned to that process because their RFPs are very